Frequently Asked Questions

Most Commonly Asked Questions

The process is simple and easy. You can start by selecting the at-home test kit that you are interested in. Next, create an account providing your information, answer a few questions about your health history, and then place your order. You will receive a confirmation email regarding your order, along with a tracking number to track delivery of your at-home test kit.


From there we will ship your home test kit in discreet packaging, which will include everything you need plus a prepaid return envelope. We provide you with detailed instructions as to how to collect your own samples in the privacy of your home and how to return your collected samples to the Lab. 

The at-home test kits were thoughtfully created to look for many of the most common types of STDs. These include HIV, Hepatitis B, Chlamydia, Syphilis and Gonorrhea. Female test kits also test for pregnancy. And the Hepatitis C + STD test kit also tests for the hepatitis c virus.

HealthyMD’s at-home test kits are free of charge for patients who return their collected samples to the Lab for processing. 

Our partner lab will analyze the samples and within a few days HealthyMD’s healthcare provider will review your test results via your scheduled Telehealth appointment. If an STI is detected, we can prescribe treatment. If no STIs are detected, then no additional testing is needed for 3 months. 

Absolutely. We will provide you with access to your lab results in our secure Patient Portal for your records. 

Yes, the process is simple and it is safe. Seal your collected samples from your at-home test kit in the individual plastic bags provided in your kit. Place the plastic bags in the box your kit arrived in and place the box into a prepaid mailer (also in your kit). Seal it and mail it to the Lab. This packaging prevents your samples from being contaminated or compromised during transit. Once properly collected and sealed for return, your samples (urine samples, throat/vaginal/rectal swabs, and blood spot cards) will remain stable for several days, though we encourage you to send your samples back as soon as possible so we can get you your results.  

Don’t panic. Your HealthyMD medical provider will contact you to discuss treatment options as well as preventative treatments, such as PrEP. They will also answer any questions you might have. We will be with you on your journey to better health.

General Information

Our Patient Services Specialists are available five days a week ready to help you get the answers you need to take control of your sexual health. Call 844-444-3402 Monday-Friday 8:30am to 5:00pm ET.

You can: Use condoms the right way every single time you have sex, choose less dangerous sex-related behaviors, restrict your variety of sex-related partners, and never share needles. Contact us for pre-exposure prophylaxis (PrEP), taking medicine every day to stop HIV infection.

HealthyMD will provide you with a tracking number at the point of completing your order for an at-home test kit as well as for your medication. You can track your packages on our secure Patient Portal.

Yes! Along with free shipping your home test kit will be discreetly packaged. 

If a HealthyMD medical provider prescribes medication(s), our partner pharmacy will ship your prescription in a discreet envelope.

Totally, but the benefit to using the HealthyMD Pharmacy Network is that we handle all the necessary paperwork to make sure you have little to no out-of-pocket expenses. We also ship your prescription for free. If you choose to use a pharmacy outside of our network, you might also have to pay for shipping or pick up your prescription in person. There could also be additional paperwork you’ll need to fill out on your own.

Please contact our Patient Services team at least 2 weeks before your vacation. You can call us at 844-854-3258, and we’ll do our best to accommodate you!

We take your privacy very seriously. Any information you submit to us through our online portal is transmitted via industry standard encryption and stored in encrypted form on servers according to federal standards under HIPAA. We follow the federal standards set forth in the HITECH HIPPA and the Affordable Care Act.

Yes. We follow the Federal and State laws and regulations that govern privacy standards for protected health information.

No, we do not charge for telehealth consultations.

As a HealthyMD patient, you will have a login that gives you access to our secure Patient Portal which is where telehealth appointments can be scheduled.  Go to, click login and begin the process.

You may email to express your concern and they will help you.


The only way to know is to get tested, you can get tested using our at-home HIV Test Kit. You can’t rely on signs and symptoms to tell whether you have HIV. Recognizing your HIV status provides you powerful information so you can take steps to keep yourself and your companion(s) healthy and balanced. If you test positive, you can take medicine to treat HIV.

HIV tests are reliably accurate, utilizing one correctly boosts the chances of getting a precise result. One element to keep in mind is just how much time has actually passed in between the possible direct exposure as well as the test, referred to as the “home window period. HIV is only detectable on a test after a certain amount of time has passed since exposure. A HIV test will be most accurate 90 days after a possible exposure to the virus.

If you have high-risk sex with someone who is HIV positive, can you be totally sure you don’t have HIV a few weeks after? The answer is no, but this doesn’t mean that you have HIV. If someone has had high-risk sex with someone who has HIV, then they need to take an HIV home-test as soon as possible. Getting testing 2-4 weeks, 3 months, and 6 months after high-risk sex will provide you with accurate results.

HIV drugs are lifesaving tools, but they aren’t meant to be used indefinitely. And if HIV becomes resistant to one of the drugs being used, then it will no longer work. That’s why we advise patients who want to stop taking their HIV meds to think about what it means for their long-term health. Before making any decisions, speak to your healthcare provider.

To achieve maximum protection from HIV, PrEP should be taken as prescribed. Maximum protection occurs after taking PrEP for 21 consecutive days. However, you have to continue taking PrEP everyday thereafter to stay protected.

Hepatitis C

According to the CDC, one in three Americans born between 1945 and 1965 has been infected with this virus. As of 2016, there are 2.8 million Americans living with HCV, but the true number is unknown due to the fact that many people don’t know they’re infected.

You have been diagnosed with chronic Hepatitis C Virus (HCV) infection. HCV is a chronic infectious disease that can lead to irreversible liver damage, cirrhosis, and death. You may be feeling scared and overwhelmed. Treatment consists of antiviral medications which can stop HCV from making more copies of itself and help your immune system fight off the virus.

Hepatitis C is a liver disease that causes inflammation and eventual damage to your liver. The majority of cases are asymptomatic. You may experience some symptoms such as fatigue, nausea, loss of appetite, or yellowing of the eyes and skin.

A home test for hepatitis C will come back either positive or negative. If you’re positive, it’s possible that you have Hepatitis C. However, it’s also possible that you were previously infected and are no longer infected. A negative result means you are most likely not infected with the virus.


There are two types of sexually transmitted infections: viral infections, which can’t be cured by antibiotics but can be treated with antiviral medications, and bacterial infections, which are generally easier to treat and often curable. Viral sexually transmitted infections include HIV/AIDS and herpes; bacterial sexually transmitted infections include syphilis, gonorrhea, and chlamydia.

This can lead some people to believe that they can self-treat and wait until their symptoms get worse before seeking medical help. Not so fast: untreated STDs can make you infertile, cause pelvic inflammatory disease (PID), or even be deadly if you develop untreated syphilis or HIV. All of these conditions—and many others—can also have serious complications for pregnant women, including a higher risk of miscarriage and preterm birth. Fortunately, you can test yourself at home with our fast and reliable at-home STD Test Kit.

There are so many types of STDs that show up on a STD test, which is why we’re breaking down the different types for you here! For starters, there are blood tests and swab tests, with the former being more accurate at detecting some STDs such as chlamydia and gonorrhea. However, both tests can accurately identify all types of STDs – like herpes or HIV – with accuracy.

People used to think that an STD could be cured with antibiotics or something else, but they don’t think that anymore. It turns out that only a few STDs are actually curable. If you have any symptoms of an STD, order our at-home STD Test Kit and receive your results within days in our secure patient portal.


nPEP is a 28-day regimen you will follow and return to care with your provider at the conclusion of the therapy. There are 2 things that you can take when there is a risk of exposure to HIV. They are post-exposure prophylaxis or ‘nPEP’ and pre-exposure prophylaxis or ‘PrEP’. Sometimes they are both referred to as Post Exposure Prophylaxis (nPEP)

First, there are some questions you should ask yourself to decide if you need nPEP. Were you exposed to HIV? Was it through sex without using a condom? Was it through the sharing of needles to prepare drugs? Or was it through sexual assault? If you answered yes to any of these questions you may have been exposed to HIV and should consider taking nPEP. If your last possible exposure was less than 72 hours ago, then you should get started with nPEP treatment as soon as possible to prevent infection.

Once you begin taking your nPEP treatment, you will return to see your doctor to have a blood tests done every 4 weeks and see them monthly until it has finished. Your doctor will look for any signs of HIV developing in your body and if there are no signs that it is working or not working they may want to change or stop giving you nPEP. You will be advised that after finishing a 28-day course of pills, it is recommended that you start taking a once-daily dose of PrEP.

You can start nPEP if you are HIV negative and you think you may have been exposed to HIV within 72 hours. The sooner nPEP is started, in general, the better. It is important to speak with a healthcare provider as soon as possible after exposure to discuss whether nPEP is right for you. Some people who go on nPEP will develop side effects such as nausea, headaches, and fatigue


If you’re HIV negative and had anal or vaginal sex in the past 6 months with a partner who is HIV positive (and has an unknown or detectable viral load), you might want to consider taking PrEP (pre-exposure prophylaxis). The Centers for Disease Control and Prevention recommend PrEP to these people, as well as others who are at high risk of contracting HIV. You should also order an HIV Test Kit now to know your status. If you qualify for PrEP, then an HMD healthcare provider will prescribe it for you.

If you think PrEP is right for you, start by complete the symptoms assessment quiz. Once we´ve determined that PrEP is appropriate for you, we will advise you to order our at-home HIV Test Kit. If the results return negative, we will connect you with a healthcare provider who will prescribe you PrEP. If it the result is positive, we will help you find the right HIV medication for you.

The Center for Disease Control and Prevention (CDC) estimates that in the United States, 1 out of 8 people between the ages of 13 and 49 have HIV. If you’re sexually active with multiple partners or without protection, you may want to consider getting tested frequently or take precautions like practicing abstinence, using condoms, and never sharing needles to prevent the spread of HIV. You may also be able to take advantage of HIV prevention medicines such as pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (nPEP).

The Center for Disease Control and Prevention (CDC) estimates that in the United States, 1 out of 8 people between the ages of 13 and 49 have HIV. If you’re sexually active with multiple partners or without protection, you may want to consider getting tested frequently or take precautions like practicing abstinence, using condoms, and never sharing needles to prevent the spread of HIV. You may also be able to take advantage of HIV prevention medicines such as pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (nPEP).

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The Best Way To Be Sure About Your Status Is To Get A Free, Fast, and Easy At-Home Test.

The Best Way To Be Sure About Your Status Is To Get A Free, Fast, and Easy At-Home Test.